Shipping Policy

Welcome to Ash Mart. We are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy carefully before placing your order.

Order Processing

• All orders are processed within 1–2 business days after order confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• You will receive a confirmation email or SMS once your order has been dispatched.

Shipping Time

Estimated delivery times are:

• Major Cities: 2–4 business days

• Other Cities & Remote Areas: 3–7 business days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

• Shipping charges are calculated at checkout based on your delivery location.

• We may offer Free Shipping on selected products or promotional campaigns. Any such offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number (where available) so you can monitor the progress of your shipment.

Delivery Information

Please ensure that your shipping address and contact information are accurate before placing your order. Ash Mart is not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Delivery Attempts

Our courier partners will make reasonable attempts to deliver your order. If the delivery cannot be completed due to customer unavailability or incorrect information, additional shipping charges may apply for re-delivery.

Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact our customer support within 48 hours of receiving your order. Include your order number along with clear photos of the package and product so we can resolve the issue promptly.

Shipping Coverage

Currently, Ash Mart ships across Pakistan. International shipping is not available at this time.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team. We are always happy to assist you.

Thank you for shopping with Ash Mart! We appreciate your trust and look forward to serving you.